Designing a call center with an IVR (interactive voice response)

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Publication:607632

DOI10.1007/S11134-010-9193-YzbMath1200.90051OpenAlexW2069577432MaRDI QIDQ607632

Avishai Mandelbaum, Paul D. Feigin, Polyna Khudyakov

Publication date: 22 November 2010

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s11134-010-9193-y




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