Designing a call center with an IVR (interactive voice response)
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Publication:607632
DOI10.1007/S11134-010-9193-YzbMath1200.90051OpenAlexW2069577432MaRDI QIDQ607632
Avishai Mandelbaum, Paul D. Feigin, Polyna Khudyakov
Publication date: 22 November 2010
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-010-9193-y
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
Related Items (8)
Risk measures and their application to staffing nonstationary service systems ⋮ Designing a call center with an IVR (interactive voice response) ⋮ Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime ⋮ Data-stories about (im)patient customers in tele-queues ⋮ Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors ⋮ APPROXIMATING AND STABILIZING DYNAMIC RATE JACKSON NETWORKS WITH ABANDONMENT ⋮ \(M A P + M A P / M_2 / N / \infty\) queueing system with absolute priority and reservation of servers ⋮ Complete resource pooling of a load-balancing policy for a network of battery swapping stations
Uses Software
Cites Work
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