Designing a call center with an IVR (interactive voice response) (Q607632)
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scientific article; zbMATH DE number 5818145
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| English | Designing a call center with an IVR (interactive voice response) |
scientific article; zbMATH DE number 5818145 |
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Designing a call center with an IVR (interactive voice response) (English)
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22 November 2010
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call centers
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impatience
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IVR
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QED or Halfin-Whitt regime
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asymptotic analysis
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0.8456457853317261
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0.775922417640686
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0.7738420963287354
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0.7714347243309021
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