Risk measures and their application to staffing nonstationary service systems

DOI10.1016/J.EJOR.2016.03.012zbMATH Open1346.90261OpenAlexW2339749867MaRDI QIDQ323295FDOQ323295

Authors: Jamol Pender 

Publication date: 7 October 2016

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2016.03.012

Recommendations

• Staffing to stabilize the tail probability of delay in service systems with time-varying demand
• STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
• Staffing large-scale service systems with distributional uncertainty
• Dynamic rate Erlang-A queues
• Staffing of time-varying queues to achieve time-stable performance

zbMATH Keywords

risk measureshealthcarequeues and service systemsstaffingtime inhomogeneous Markov processes

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Theory of organizations, manpower planning in operations research (90B70)

Cites Work

• Large-time asymptotics for the \(G_{t}/M_{t}/s_{t}+GI_{t}\) many-server fluid queue with abandonment
• Wiener chaos: Moments, cumulants and diagrams. A survey with computer implementation
• A Poisson-Charlier approximation for nonstationary queues
• Conditional and dynamic convex risk measures
• Queues with many servers and impatient customers
• The Physics of the Mt/G/∞ Queue
• RISK MEASURES ON ORLICZ HEARTS
• Dual characterization of properties of risk measures on Orlicz hearts
• Approximation of the non-stationary \(M(t)/M(t)/c(t)\)-queue using stationary queueing models: The stationary backlog-carryover approach
• Strong approximation for Markovian service networks
• The truncated normal distribution: applications to queues with impatient customers
• Heavy traffic limits for queues with many deterministic servers
• Server allocation for zero buffer tandem queues
• Many-server heavy-traffic limit for queues with time-varying parameters
• Gram Charlier expansion for time varying multiserver queues with abandonment
• Staffing of time-varying queues to achieve time-stable performance
• Optimal policies of \(M(t)/M/c/c\) queues with two different levels of servers
• Gaussian skewness approximation for dynamic rate multi-server queues with abandonment
• Server Staffing to Meet Time-Varying Demand
• Stabilizing customer abandonment in many-server queues with time-varying arrivals
• Optimization of risk measures
• Gaussian expansions and bounds for the Poisson distribution applied to the Erlang B formula
• Entropic risk constraints for utility maximization
• Designing a call center with an IVR (interactive voice response)
• Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue

Cited In (7)

• Optimal control of a time-varying double-ended production queueing model
• Queues driven by Hawkes processes
• Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands
• Dynamic rate Erlang-A queues
• Queues with delayed information: a dynamical systems perspective
• Statistical inference for \(M_t/G/ Infinity\) queueing systems under incomplete observations
• Target-Oriented Distributionally Robust Optimization and Its Applications to Surgery Allocation

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