Performance analysis of a call center with interactive voice response units.
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Publication:703289
DOI10.1007/BF02578926zbMATH Open1076.60083OpenAlexW2092214701WikidataQ54138309 ScholiaQ54138309MaRDI QIDQ703289FDOQ703289
Authors: Raj Srinivasan, Jérôme Talim, Jinting Wang 
Publication date: 11 January 2005
Published in: Top (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/bf02578926
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Cites Work
Cited In (10)
- Queueing network model of a call center with customer retrials and impatient customers
- Applications of maximum queue lengths to call center management
- AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
- Markov chain models of a telephone call center with call blending
- A data-driven methodology for evaluating and optimizing call center IVRs
- Designing a call center with an IVR (interactive voice response)
- Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors
- Construction and analysis of a generalized contact center model
- Title not available (Why is that?)
- Data-stories about (im)patient customers in tele-queues
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