AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
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Publication:5166399
DOI10.1142/S0217595914400089zbMath1291.90126OpenAlexW2104842746MaRDI QIDQ5166399
Ken'ichi Kawanishi, Tuan Phung-Duc
Publication date: 26 June 2014
Published in: Asia-Pacific Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1142/s0217595914400089
Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)
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