AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
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Publication:5166399
DOI10.1142/S0217595914400089zbMATH Open1291.90126OpenAlexW2104842746MaRDI QIDQ5166399FDOQ5166399
Authors: Tuan Phung-Duc, Ken'ichi Kawanishi 
Publication date: 26 June 2014
Published in: Asia-Pacific Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1142/s0217595914400089
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Cites Work
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Cited In (13)
- Performance analysis of a call center with interactive voice response units.
- Title not available (Why is that?)
- Dimension reduction for approximation of advanced retrial queues : tutorial and review
- Algorithmic approach to Markovian multi-server retrial queues with vacations
- Two-way communication retrial queues with multiple types of outgoing calls
- Retrial queues with balanced call blending: analysis of single-server and multiserver model
- Markov chain models of a telephone call center with call blending
- On the estimation of the true demand in call centers with redials and reconnects
- A multi-server retrial queueing model with Poisson signals
- Multiserver retrial queue with setup time and its application to data centers
- Performance analysis of service systems with priority upgrades
- Scaling limits for single server retrial queues with two-way communication
- Heavy outgoing call asymptotics for \(MMPP/M/1/1\) retrial queue with two-way communication
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