AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL (Q5166399)
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scientific article; zbMATH DE number 6309001
| Language | Label | Description | Also known as |
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| default for all languages | No label defined |
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| English | AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL |
scientific article; zbMATH DE number 6309001 |
Statements
AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL (English)
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26 June 2014
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multiserver retrial queues
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two-way communication
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blended call centers
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0.8568982
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0.8425776
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0.83461237
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0.8335565
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0.82634133
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0.82198626
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0.8188642
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