AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL (Q5166399)
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scientific article; zbMATH DE number 6309001
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL |
scientific article; zbMATH DE number 6309001 |
Statements
AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL (English)
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26 June 2014
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multiserver retrial queues
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two-way communication
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blended call centers
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