On the estimation of the true demand in call centers with redials and reconnects (Q319755)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | On the estimation of the true demand in call centers with redials and reconnects |
scientific article |
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On the estimation of the true demand in call centers with redials and reconnects (English)
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6 October 2016
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queueing
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forecasting
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redials
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reconnects
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call centers
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