FORECAST ERRORS IN SERVICE SYSTEMS (Q3645160)

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Language	Label	Description	Also known as
English	FORECAST ERRORS IN SERVICE SYSTEMS	scientific article

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scholarly article

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FORECAST ERRORS IN SERVICE SYSTEMS (English)

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Samuel G. Steckley

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Shane G. Henderson

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Probability in the Engineering and Informational Sciences

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publication date

16 November 2009

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MaRDI profile type

MaRDI publication profile

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Approximation Theorems of Mathematical Statistics

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Markov chain models of a telephone call center with call blending

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Managing uncertainty in call centres using Poisson mixtures

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Markov additive processes. II

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Two issues in setting call centre staffing levels

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Statistical Analysis of a Telephone Call Center

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Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method

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Modeling Daily Arrivals to a Telephone Call Center

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Stochastic-Process Limits

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Dynamic staffing in a telephone call center aiming to immediately answer all calls

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Bivariate distributions with given marginals

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Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data

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Service-Level Agreements in Call Centers: Perils and Prescriptions

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full work available at URL

https://doi.org/10.1017/s0269964809000187

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Identifiers

zbMATH Open document ID

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10.1017/S0269964809000187

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Mathematics Subject Classification ID

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zbMATH DE Number

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Sitelinks

Mathematics(1 entry)

mardi Publication:3645160

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