Workload forecasting for a call center: methodology and a case study (Q965108)
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scientific article; zbMATH DE number 5696884
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| English | Workload forecasting for a call center: methodology and a case study |
scientific article; zbMATH DE number 5696884 |
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Workload forecasting for a call center: methodology and a case study (English)
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21 April 2010
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call centers
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QED regime
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square-root staffing
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forecasting arrival count
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exogenous variables
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0.8175338506698608
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0.8037834763526917
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0.782523512840271
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0.7756710052490234
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0.7730514407157898
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