Workload forecasting for a call center: methodology and a case study (Q965108)

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Workload forecasting for a call center: methodology and a case study
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    Workload forecasting for a call center: methodology and a case study (English)
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    21 April 2010
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    call centers
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    QED regime
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    square-root staffing
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    forecasting arrival count
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    exogenous variables
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