Dynamic staffing in a telephone call center aiming to immediately answer all calls (Q1306449)
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scientific article; zbMATH DE number 1347260
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
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| English | Dynamic staffing in a telephone call center aiming to immediately answer all calls |
scientific article; zbMATH DE number 1347260 |
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Dynamic staffing in a telephone call center aiming to immediately answer all calls (English)
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19 December 1999
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server staffing
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operator staffing
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forecasting
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predicting remaining call holding times
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infinite-server models
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nonstationary queues
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telephone call centers
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0.8150893449783325
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0.8062686920166016
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0.8059179782867432
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0.7954288125038147
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0.7900815010070801
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