Dynamic staffing in a telephone call center aiming to immediately answer all calls (Q1306449)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Dynamic staffing in a telephone call center aiming to immediately answer all calls |
scientific article |
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Dynamic staffing in a telephone call center aiming to immediately answer all calls (English)
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19 December 1999
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server staffing
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operator staffing
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forecasting
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predicting remaining call holding times
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infinite-server models
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nonstationary queues
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telephone call centers
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