Analysis of call centre arrival data using singular value decomposition (Q5467289)

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scientific article; zbMATH DE number 5025748
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Analysis of call centre arrival data using singular value decomposition
scientific article; zbMATH DE number 5025748

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    Analysis of call centre arrival data using singular value decomposition (English)
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    24 May 2006
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    anomaly detection
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    data reduction
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    forecasting call volume
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    principal components
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