Analysis of call centre arrival data using singular value decomposition

DOI10.1002/ASMB.598MaRDI QIDQ5467289zbMATH OpenOpenAlexFDO

Authors Haipeng Shen, Jianhua Z. Huang

Publication date 24 May 2006

Published in Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1002/asmb.598

zbMATH Keywords

anomaly detectiondata reductionforecasting call volumeprincipal components

Mathematics Subject Classification ID

Factor analysis and principal components; correspondence analysis (62H25) Classification and discrimination; cluster analysis (statistical aspects) (62H30) Applications of statistics in engineering and industry; control charts (62P30) Applications of statistics (62P99) Operations research and management science (90B99)

Recommendations

• scientific article; zbMATH DE number 1545337
• The singular value decomposition. Applied in the modelling and prediction of quasiperiodic processes
• Model Averaging and Dimension Selection for the Singular Value Decomposition
• The singular value decomposition theorem as common tool for several methods of data analysis
• scientific article; zbMATH DE number 2062252

Cited in

(15)

• Nested nonnegative cone analysis
• The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
• A scalable sparse Cholesky based approach for learning high-dimensional covariance matrices in ordered data
• Network exploration via the adaptive LASSO and SCAD penalties
• scientific article; zbMATH DE number 6860790 (Why is no real title available?)
• Generalized SURE for optimal shrinkage of singular values in low-rank matrix denoising
• Bayesian regularization for graphical models with unequal shrinkage
• Extracting energetically dominant flow features in a complicated fish wake using singular-value decomposition
• Biwhitening Reveals the Rank of a Count Matrix
• Robust Inference of Manifold Density and Geometry by Doubly Stochastic Scaling
• Functional singular spectrum analysis
• The Dyson equalizer: adaptive noise stabilization for low-rank signal detection and recovery
• Functional time series forecasting: a systematic review
• Practical statistical methods for call centres with a case study addressing urgent medical care delivery
• Workload forecasting for a call center: methodology and a case study

This page was built for publication: Analysis of call centre arrival data using singular value decomposition

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q5467289)