Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers (Q322500)
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scientific article; zbMATH DE number 6636063
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| English | Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers |
scientific article; zbMATH DE number 6636063 |
Statements
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers (English)
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7 October 2016
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applied probability
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call centers
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service times
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agent heterogeneity
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correlation
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0.784410297870636
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0.7727781534194946
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0.771484911441803
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0.7699333429336548
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0.7697969079017639
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