Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers (Q322500)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers |
scientific article |
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Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers (English)
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7 October 2016
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applied probability
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call centers
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service times
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agent heterogeneity
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correlation
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