Non-parametric modelling of time-varying customer service times at a bank call centre (Q3439762)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Non-parametric modelling of time-varying customer service times at a bank call centre |
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Non-parametric modelling of time-varying customer service times at a bank call centre (English)
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29 May 2007
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service engineering
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queueing theory
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local polynomial regression
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variance estimation
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bandwidth selection
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