Call center service times are lognormal: A Fokker–Planck description (Q4961318)
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scientific article; zbMATH DE number 6966999
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Call center service times are lognormal: A Fokker–Planck description |
scientific article; zbMATH DE number 6966999 |
Statements
Call center service times are lognormal: A Fokker–Planck description (English)
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26 October 2018
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call center
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service time
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lognormal distribution
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prospect theory
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kinetic models
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Fokker-Planck equations
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