Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime
DOI10.1007/S11134-013-9367-5zbMATH Open1277.90035OpenAlexW2158771980MaRDI QIDQ386345FDOQ386345
Avishai Mandelbaum, Ananda Weerasinghe
Publication date: 9 December 2013
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-013-9367-5
asymptotic optimalitycall centersmany-server queuesdiffusion processes and approximationsHalfin-Whitt (QED) heavy-traffic regimelocal-time process
Queues and service in operations research (90B22) Applications of stochastic analysis (to PDEs, etc.) (60H30) Optimal stochastic control (93E20)
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Cited In (15)
- Controlling the Running Maximum of a Diffusion Process and an Application to Queueing Systems
- Virtual allocation policies for many-server queues with abandonment
- Fluid approximations and control of queues in emergency departments
- Asymptotic Inference for Waiting Times and Patiences in Queues with Abandonment
- Optimal inventory control with path-dependent cost criteria
- The Impact of Delay Announcements in Many-Server Queues with Abandonment
- Designing a call center with an IVR (interactive voice response)
- Optimal service rate perturbations of many server queues in heavy traffic
- On the Taylor Expansion of Value Functions
- Analysis of \(M^{ X}/ G/1\) queues with impatient customers
- Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
- Optimal admission control for many-server systems with QED-driven revenues
- On the long-run average cost minimization problem of the stochastic production-inventory models
- Convergence of a queueing system in heavy traffic with general patience-time distributions
- QED limits for many-server systems under a priority policy
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