Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime
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Publication:386345
DOI10.1007/s11134-013-9367-5zbMath1277.90035OpenAlexW2158771980MaRDI QIDQ386345
Avishai Mandelbaum, Ananda P. N. Weerasinghe
Publication date: 9 December 2013
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-013-9367-5
call centersasymptotic optimalitymany-server queuesdiffusion processes and approximationsHalfin-Whitt (QED) heavy-traffic regimelocal-time process
Queues and service in operations research (90B22) Optimal stochastic control (93E20) Applications of stochastic analysis (to PDEs, etc.) (60H30)
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