Customer Abandonment in Many-Server Queues
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Publication:3169097
DOI10.1287/moor.1100.0443zbMath1222.60071MaRDI QIDQ3169097
Publication date: 27 April 2011
Published in: Mathematics of Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/9ef8672055302d8b428c60755f956a8f65d84e86
customer abandonment; Halfin-Whitt regime; multiserver queue; many-server heavy traffic; quality- and efficiency-driven regime
60K25: Queueing theory (aspects of probability theory)
90B22: Queues and service in operations research
68M20: Performance evaluation, queueing, and scheduling in the context of computer systems
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