swMATH11280MaRDI QIDQ23226FDOQ23226
Author name not available (Why is that?)
Official website: http://www.fifthquadrant.com.au/fifthquadrant/pdf/academic/DataMocca.pdf
Cited In (8)
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- A normal copula model for the arrival process in a call center
- Robust and data-driven approaches to call centers
- SEEStat
- Designing a call center with an IVR (interactive voice response)
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- Workload forecasting for a call center: methodology and a case study
- Data-stories about (im)patient customers in tele-queues
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