Staffing many-server systems with admission control and retrials

DOI10.1239/AAP/1435236983zbMATH Open1318.60091arXiv1302.3006OpenAlexW1571543401MaRDI QIDQ5262449FDOQ5262449

Johan S. H. van Leeuwaarden, A. J. E. M. Janssen

Publication date: 15 July 2015

Published in: Advances in Applied Probability (Search for Journal in Brave)

Abstract: In many-server systems it is crucial to staff the right number of servers so that targeted service levels are met. These staffing problems typically lead to constraint satisfaction problems that are hard to solve. During the last decade, a powerful many-server asymptotic theory has been developed to solve such problems and optimal staffing rules are known to obey the square-root staffing principle. This paper develops many-server asymptotics in the so-called QED regime, and presents refinements to many-server asymptotics and square-root staffing for a Markovian queueing model with admission control and retrials.

Full work available at URL: https://arxiv.org/abs/1302.3006

Recommendations

• Staffing call centers with impatient customers: refinements to many-server asymptotics
• Asymptotically optimal staffing of service systems with joint QoS constraints
• Dimensioning Large Call Centers
• Queue-and-idleness-ratio controls in many-server service systems
• Staffing many-server queues with impatient customers: constraint satisfaction in call centers

zbMATH Keywords

admission controldiffusion limitsHalfin-Whitt regimeheavy trafficretrialsmany-server systemsQED regimesquare-root staffingoptimality gapMarkovian queueing model

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

Cites Work

• Title not available (Why is that?)
• Title not available (Why is that?)
• Title not available (Why is that?)
• Title not available (Why is that?)
• Implicit renewal theorem for trees with general weights
• Asymptotic Behavior of Total Times for Jobs That Must Start Over if a Failure Occurs
• Characterizing Heavy-Tailed Distributions Induced by Retransmissions
• Distribution of the Number of Retransmissions of Bounded Documents
• Modulated Branching Processes, Origins of Power Laws, and Queueing Duality

Cited In (1)

• Service Systems with Slowdowns: Potential Failures and Proposed Solutions

This page was built for publication: Staffing many-server systems with admission control and retrials

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q5262449)