A fair staff allocation rule for the capacity pooling of multiple call centers

DOI10.1016/J.ORL.2013.06.005zbMATH Open1286.91073OpenAlexW1982094849MaRDI QIDQ2450697FDOQ2450697

Authors: Pengfei Guo, Mingming Leng, Yulan Wang 

Publication date: 15 May 2014

Published in: Operations Research Letters (Search for Journal in Brave)

Full work available at URL: https://commons.ln.edu.hk/sw_master/1607

Recommendations

• Allocating the gains from resource pooling with the Shapley Value
• Resource Pooling and Cost Allocation Among Independent Service Providers
• Cooperation in service systems
• Cost allocation rules for elastic single-attribute situations
• Probabilistic resource pooling games

zbMATH Keywords

cooperative gameShapley valuecall center poolingsquare-root safety staffing rule

Mathematics Subject Classification ID

Cooperative games (91A12) Resource and cost allocation (including fair division, apportionment, etc.) (91B32)

Cites Work

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• Cooperation in service systems
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• Interchange fee rate, merchant discount rate, and retail price in a credit card network: A game-theoretic analysis

Cited In (3)

• Title not available (Why is that?)
• Constructive and blocking power in collaborative transportation
• Redistribution of judicial resources for improved performance

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