A fair staff allocation rule for the capacity pooling of multiple call centers

DOI10.1016/J.ORL.2013.06.005MaRDI QIDQ2450697zbMATH OpenOpenAlexFDO

Authors Pengfei Guo, Mingming Leng, Yulan Wang

Publication date 15 May 2014

Published in Operations Research Letters (Search for Journal in Brave)

Full work available at URL https://commons.ln.edu.hk/sw_master/1607

zbMATH Keywords

cooperative gameShapley valuecall center poolingsquare-root safety staffing rule

Mathematics Subject Classification ID

Cooperative games (91A12) Resource and cost allocation (including fair division, apportionment, etc.) (91B32)

Recommendations

• Allocating the gains from resource pooling with the Shapley Value
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• Cooperation in service systems
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Cited in

(3)

• scientific article; zbMATH DE number 7366489 (Why is no real title available?)
• Constructive and blocking power in collaborative transportation
• Redistribution of judicial resources for improved performance

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