scientific article; zbMATH DE number 7366489

DOI10.13383/J.CNKI.JSE.2021.01.007MaRDI QIDQ4996290zbMATH OpenFDO

Authors Xiuwu Hu, Yue Xu, Xiuli Wang

Publication date 1 July 2021

Full work available at URL https://doi.org/10.13383/J.CNKI.JSE.2021.01.007

zbMATH Keywords

call centerheuristic algorithminteger programshift scheduling and rostering

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Integer programming (90C10) Approximation methods and heuristics in mathematical programming (90C59)

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(4)

• Personnel scheduling in the call center industry
• An integer programming model for the weekly tour scheduling problem
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• An MIP model to schedule the call center workforce and organize the breaks

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