An MIP model to schedule the call center workforce and organize the breaks

DOI10.1063/1.4952528MaRDI QIDQ4989258zbMATH OpenOpenAlexFDO

Authors Turgay Türker, Ayhan Demiriz

Publication date 21 May 2021

Published in AIP Conference Proceedings (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1063/1.4952528

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Mixed integer programming (90C11)

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Cites work

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• A comparative evaluation of modeling approaches to the labor shift scheduling problem
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• An annotated bibliography of personnel scheduling and rostering
• An improved MIP-based approach for a multi-skill workforce scheduling problem
• Modelling the size and skill-mix of hospital nursing teams
• Personnel scheduling: a literature review
• Personnel scheduling: models and complexity
• Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
• Staff scheduling and rostering: a review of applications, methods and models.

Cited in

(2)

• An integer programming model for the weekly tour scheduling problem
• Mathematical models and solution approach for cross-training staff scheduling at call centers

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