Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
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Publication:3114776
DOI10.1287/mnsc.48.4.566.211zbMath1232.90300OpenAlexW1969122212MaRDI QIDQ3114776
Avishai Mandelbaum, Ety Zohar, Nahum Shimkin
Publication date: 19 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/3dacb0a47bfecd43bb172be2ab7fd9c42d03e7a0
Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)
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