Joint chance-constrained staffing optimization in multi-skill call centers

DOI10.1007/s10878-021-00830-1zbMath1498.90185OpenAlexW4206745969MaRDI QIDQ2168732

Thuy Anh Ta, Tien Mai, Tien Thanh Dam

Publication date: 26 August 2022

Published in: Journal of Combinatorial Optimization (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10878-021-00830-1

zbMATH Keywords

cutting planejoint chance constraintcall centerconcave-identificationstaffing optimization

Mathematics Subject Classification ID

Applications of mathematical programming (90C90) Combinatorial optimization (90C27)

Cites Work

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• OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS
• Convex Approximations of Chance Constrained Programs

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