On the accuracy of fluid models for capacity sizing in queueing systems with impatient customers

DOI10.1287/OPRE.1100.0815zbMATH Open1233.90109OpenAlexW2170567671MaRDI QIDQ3100494FDOQ3100494

Authors: Achal Bassamboo, Ramandeep S. Randhawa 

Publication date: 24 November 2011

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/681e25f36a16abb5a4d02da73e783739542e8397

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zbMATH Keywords

fluid approximationimpatient customerslimit theoremsapproximationscapacity sizingorder-1 accuracyqueues: balking and reneging

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25)

Cited In (23)

• Optimal control of a time-varying double-ended production queueing model
• Virtual allocation policies for many-server queues with abandonment
• The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
• Estimation and monitoring of traffic intensities with application to control of stochastic systems
• Optimal control of a multiclass queueing system when customers can change types
• Wait-time predictors for customer service systems with time-varying demand and capacity
• Managing capacity at a service facility: an experimental approach
• Applications of fluid models in service operations management
• Routing and staffing in customer service chat systems with impatient customers
• Optimality gap of asymptotically derived prescriptions in queueing systems, \(o(1)\)-optimality
• Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?
• Accuracy of fluid approximations for queueing systems with congestion-sensitive demand and implications for capacity sizing
• Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue
• Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment
• Accuracy of fluid approximations to controlled birth-and-death processes: absorbing case
• Numerical Methods for Integral Equations of the Second Kind with NonSmooth Solutions of Bounded Variation
• Dynamic scheduling of multiclass many-server queues with abandonment: the generalized \(c \mu / h\) rule
• Title not available (Why is that?)
• Diffusion Approximation for Efficiency-Driven Queues When Customers Are Patient
• Envelope modeling of renewable resource variability and capacity
• Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
• Economic analysis of an M/M/c/N queuing model with balking, reneging and retention of reneged customers
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