Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments

DOI10.1287/mnsc.1090.1041zbMath1232.90149OpenAlexW2065602300MaRDI QIDQ3117861

Rouba Ibrahim, Ward Whitt

Publication date: 1 March 2012

Published in: Management Science (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/2dceb1c7f99073afcc6a2d1e85cfd9b5f53819c7

zbMATH Keywords

simulationcall centersheavy trafficcustomer abandonmentdelay estimationmany-server queuesdelay announcements

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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