Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters

DOI10.1287/OPRE.1050.0257zbMath1167.90463OpenAlexW2125491423MaRDI QIDQ3391974

Ward Whitt

Publication date: 13 August 2009

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.1050.0257

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (5)

Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers ⋮ Transient analysis of the Erlang A model ⋮ Delay-Based Service Differentiation with Many Servers and Time-Varying Arrival Rates ⋮ New perspectives on the Erlang-A queue ⋮ Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue

This page was built for publication: Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters