New perspectives on the Erlang-A queue (Q5203899)

scientific article; zbMATH DE number 7141394

Language	Label	Description	Also known as
English	New perspectives on the Erlang-A queue	scientific article; zbMATH DE number 7141394

Statements

instance of

scholarly article

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title

New perspectives on the Erlang-A queue (English)

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Advances in Applied Probability

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publication date

9 December 2019

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full work available at URL

https://arxiv.org/abs/1712.08445

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zbMATH Keywords

moments

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fluid limit

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Erlang-A queue

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functional forward equation

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moment generating function

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MaRDI profile type

MaRDI publication profile

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cites work

Q3328223

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Dimensioning Large Call Centers

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Stein's method for steady-state diffusion approximations: an introduction through the Erlang-A and Erlang-C models

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Statistical Analysis of a Telephone Call Center

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Queues Driven by Hawkes Processes

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Service Systems with Slowdowns: Potential Failures and Proposed Solutions

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Mt/G/∞ Queues with Sinusoidal Arrival Rates

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Staffing of Time-Varying Queues to Achieve Time-Stable Performance

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On the time-dependent moments of Markovian queues with reneging

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Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State

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Introduction to functional differential equations

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Heavy-Traffic Limits for Queues with Many Exponential Servers

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A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS

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DYNAMIC PRICING TO CONTROL LOSS SYSTEMS WITH QUALITY OF SERVICE TARGETS

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Transient analysis of the Erlang A model

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Diffusion limits for the $(MAP_t / Ph_t / \infty)^N$ queueing network

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Strong approximations for time-varying infinite-server queues with non-renewal arrival and service processes

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Networks of $\cdot /\mathrm{G}/\infty $ queues with shot-noise-driven arrival intensities

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Infinite-server queues with Hawkes input

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The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the $\text{M/M}/n+G$ queue

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Strong approximation for Markovian service networks

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Gaussian skewness approximation for dynamic rate multi-server queues with abandonment

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Dynamic rate Erlang-A queues

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Transient analysis of state-dependent queueing networks via cumulant functions

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Optimal staffing in nonstationary service centers with constraints

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Gram Charlier Expansion for Time Varying Multiserver Queues with Abandonment

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Approximations for the Queue Length Distributions of Time-Varying Many-Server Queues

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A Law of Large Numbers for M/M/c/Delayoff-Setup Queues with Nonstationary Arrivals

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Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic

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Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences

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Heavy-traffic limits for waiting times in many-server queues with abandonment

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Spectral gap of the Erlang A model in the Halfin-Whitt regime

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A diffusion approximation for a Markovian queue with reneging

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A diffusion approximation for a GI/GI/1 queue with balking or reneging

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Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters

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Call centers with impatient customers: Many-server asymptotics of the M/M/$n+G$ queue

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Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics

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Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support

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Sampling the Functional Kolmogorov Forward Equations for Nonstationary Queueing Networks

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Identifiers

zbMATH Open document ID

1427.60190

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DOI

10.1017/apr.2019.11

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Mathematics Subject Classification ID

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Sitelinks

Mathematics(1 entry)

mardi Publication:5203899