Many-server queues with customer abandonment: numerical analysis of their diffusion models

DOI10.1214/11-SSY029zbMath1296.60243arXiv1104.0347OpenAlexW4229777210MaRDI QIDQ5168863

Shuangchi He, J. G. Dai

Publication date: 21 July 2014

Full work available at URL: https://arxiv.org/abs/1104.0347

zbMATH Keywords

diffusion processheavy trafficphase-type distributionstationary distributionmany-server queuecustomer abandonmentquality- and efficiency-driven regime

Mathematics Subject Classification ID

Numerical methods for integral equations (65R20) Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20) Applications of Brownian motions and diffusion theory (population genetics, absorption problems, etc.) (60J70)

Related Items

Server assignment policies in queues with customer abandonments, A Unified Approach to Diffusion Analysis of Queues with General Patience-Time Distributions, Validity of heavy-traffic steady-state approximations in many-server queues with abandonment, Diffusion Approximation for Efficiency-Driven Queues When Customers Are Patient, On Uniform Exponential Ergodicity of Markovian Multiclass Many-Server Queues in the Halfin–Whitt Regime, Heavy-Traffic Limits for a Many-Server Queueing Network with Switchover, Increases or discounts: price strategies based on customers' patience times, General hazard-type scaling of abandonment time distribution for a \(\mathrm{G}/\mathrm{Ph}/n+\mathrm{GI}\) queue in the Halfin-Whitt heavy-traffic regime

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