Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences

DOI10.1023/B:QUES.0000032804.57988.F3zbMath1106.90321OpenAlexW1992236404MaRDI QIDQ1876060

Nahum Shimkin, Avishai Mandelbaum

Publication date: 16 August 2004

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1023/b:ques.0000032804.57988.f3

zbMATH Keywords

Nash equilibriummulti-server queuesimpatient customersabandonmentcontact centerstelephone call centerstele-queues or invisible queues

Mathematics Subject Classification ID

Applications of game theory (91A80) Queues and service in operations research (90B22) Applications of queueing theory (congestion, allocation, storage, traffic, etc.) (60K30)

Related Items (12)

THE IMPACTS OF CUSTOMERS’ DELAY-RISK SENSITIVITIES ON A QUEUE WITH BALKING ⋮ An equilibrium analysis of a discrete-time Markovian queue with endogenous abandonments ⋮ Sharing delay information in service systems: a literature survey ⋮ Equilibrium and optimal strategies to join a queue with partial information on service times ⋮ New perspectives on the Erlang-A queue ⋮ An Equilibrium Analysis of a Multiclass Queue with Endogenous Abandonments in Heavy Traffic ⋮ Customer Learning in Call Centers from Previous Waiting Experiences ⋮ STRATEGIC CUSTOMERS IN MARKOVIAN QUEUES WITH VACATIONS AND SYNCHRONIZED ABANDONMENT ⋮ Strategic experimentation in queues ⋮ The effects of the availability of waiting-time information on a balking queue ⋮ Customers' abandonment strategy in an \(M / G / 1\) queue ⋮ Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue

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