Customer Learning in Call Centers from Previous Waiting Experiences
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Publication:4971572
DOI10.1287/opre.2018.1738zbMath1443.90150OpenAlexW2886513384WikidataQ129383589 ScholiaQ129383589MaRDI QIDQ4971572
Jayashankar M. Swaminathan, Seyed Morteza Emadi
Publication date: 12 October 2020
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/opre.2018.1738
Queues and service in operations research (90B22) Applications of Markov renewal processes (reliability, queueing networks, etc.) (60K20)
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