Equilibrium strategies for queues with impatient customers

DOI10.1016/0167-6377(94)00049-CzbMath0827.90056OpenAlexW2038470298MaRDI QIDQ1892662

Moshe Haviv, Refael Hassin

Publication date: 19 June 1995

Published in: Operations Research Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/0167-6377(94)00049-c

zbMATH Keywords

unique Nash equilibriumbalking and renegingmemoryless queue

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (18)

An equilibrium analysis of a discrete-time Markovian queue with endogenous abandonments ⋮ The value of reneging for strategic customers in queueing systems with server vacations/failures ⋮ Security screening queues with impatient applicants: a new model with a case study ⋮ Equilibrium behaviour and social optimization in Markovian queues with impatient customers and variant of working vacations ⋮ Optimal and equilibrium balking strategies in the single server Markovian queue with catastrophes ⋮ Bertrand equilibria and efficiency in markets for congestible network services ⋮ Optimal control of anM/G/1 queue with impatient priority customers ⋮ Sharing delay information in service systems: a literature survey ⋮ Impatience in Single Server Queueing Model ⋮ The effect of D-policy on the strategic customer behavior in \(M/G/1\) queues ⋮ An Equilibrium Analysis of a Multiclass Queue with Endogenous Abandonments in Heavy Traffic ⋮ A busy period approach to some queueing games ⋮ Customer Learning in Call Centers from Previous Waiting Experiences ⋮ STRATEGIC CUSTOMERS IN MARKOVIAN QUEUES WITH VACATIONS AND SYNCHRONIZED ABANDONMENT ⋮ Strategic experimentation in queues ⋮ Rational joining behavior in a queueing system with abandonments ⋮ Customers' abandonment strategy in an \(M / G / 1\) queue ⋮ Increases or discounts: price strategies based on customers' patience times

Cites Work

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• A queueing system with impatient customers
• General customer impatience in the queue GI/G/1
• Queuing with Impatient Customers and Indifferent Clerks
• Queuing with Impatient Customers and Ordered Service
• Optimal Strategies for Priority Queues with Nonlinear Costs of Delay

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