Optimal control of parallel server systems with many servers in heavy traffic (Q946467)

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Optimal control of parallel server systems with many servers in heavy traffic
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    Optimal control of parallel server systems with many servers in heavy traffic (English)
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    23 September 2008
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    call centers
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    skill-based routing
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    halfin-whitt regime
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    customer abandonment
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    state space collapse
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    load balancing
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