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Latest revision as of 09:11, 30 July 2024

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Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences
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    Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences (English)
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    16 August 2004
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    tele-queues or invisible queues
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    abandonment
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    impatient customers
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    Nash equilibrium
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    telephone call centers
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    contact centers
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    multi-server queues
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