APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR SKILL-BASED ROUTING IN CALL CENTERS (Q4902493): Difference between revisions

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+Sandjai Bhulai
@@ Property / author: Sandjai Bhulai / rank @@
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+MaRDI publication profile
@@ Property / MaRDI profile type: MaRDI publication profile / rank @@
+Normal rank
@@ Property / cites work @@
+Service-Level Differentiation in Call Centers with Fully Flexible Servers
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+A Call-Routing Problem with Service-Level Constraints
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@@ Property / cites work @@
+Queueing model for call blending in call centers
@@ Property / cites work: Queueing model for call blending in call centers / rank @@
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+Queueing models of call centers: An introduction
@@ Property / cites work: Queueing models of call centers: An introduction / rank @@
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+<i>q</i>-SERIES IN MARKOV CHAINS WITH BINOMIAL TRANSITIONS
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+Q4315289
@@ Property / cites work: Q4315289 / rank @@
+Normal rank