APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR SKILL-BASED ROUTING IN CALL CENTERS (Q4902493): Difference between revisions

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+Service-Level Differentiation in Call Centers with Fully Flexible Servers
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+A Call-Routing Problem with Service-Level Constraints
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+Queueing model for call blending in call centers
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+Queueing models of call centers: An introduction
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+<i>q</i>-SERIES IN MARKOV CHAINS WITH BINOMIAL TRANSITIONS
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+Q4315289
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