Outsourcing strategy in two-stage call centers (Q1040980): Difference between revisions
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Property / cites work: Statistical Analysis of a Telephone Call Center / rank | |||
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Property / cites work: Call Center Outsourcing: Coordinating Staffing Level and Service Quality / rank | |||
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Property / cites work: On the interaction between retrials and sizing of call centers / rank | |||
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Property / cites work: The impact of retrials on call center performance / rank | |||
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Property / cites work: A Call-Routing Problem with Service-Level Constraints / rank | |||
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Property / cites work: Q4367948 / rank | |||
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Latest revision as of 06:06, 2 July 2024
scientific article
Language | Label | Description | Also known as |
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English | Outsourcing strategy in two-stage call centers |
scientific article |
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Outsourcing strategy in two-stage call centers (English)
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27 November 2009
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call center
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additional service
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two-stage service
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outsourcing strategy
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