Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches (Q1278682): Difference between revisions

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scientific article
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Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
scientific article

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    Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches (English)
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    22 April 1999
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    bank branches
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    efficiency
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    service quality
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    data envelopment analysis
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    value judgments
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