Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches

DOI10.1016/S0377-2217(96)00349-9MaRDI QIDQ1278682zbMATH OpenFDO

Authors Antreas D. Athanassopoulos

Publication date 22 April 1999

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/S0377-2217(96)00349-9

zbMATH Keywords

bank branchesdata envelopment analysisefficiencyservice qualityvalue judgments

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

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Cites work

• A Comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units
• Assessing the comparative spatial disadvantage (CSD) of regions in the European Union using non-radial data envelopment analysis methods
• scientific article; zbMATH DE number 970029 (Why is no real title available?)
• Weights restrictions and value judgements in data envelopment analysis: Evolution, development and future directions

Cited in

(12)

• Efficiency of financial institutions: International survey and directions for future research
• A multidimensional approach to measuring bank branch efficiency
• Regulation adaptive strategy and bank efficiency: a network slacks-based measure with shared resources
• Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
• Managing cost efficiency of bank branches : an empirical study for the “Commercial Bank of Greece”
• Resource, service quality and performance triad: a framework for measuring efficiency of banking services
• A Two-Stage Approach for Improving Service Management in Retail Banking
• A quasi-concave DEA model with an application for bank branch performance evaluation
• Technical and managerial efficiency assessment of European banks using a conditional nonparametric approach
• Profitability of a sample of Portuguese bank branches and its decomposition into technical and allocative components
• Comparative efficiency analysis of Portuguese bank branches
• Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application

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