Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches

DOI10.1016/S0377-2217(96)00349-9zbMath0953.90530MaRDI QIDQ1278682

Antreas D. Athanassopoulos

Publication date: 22 April 1999

Published in: European Journal of Operational Research (Search for Journal in Brave)

zbMATH Keywords

efficiency; data envelopment analysis; service quality; bank branches; value judgments

Mathematics Subject Classification ID

90B50: Management decision making, including multiple objectives

Related Items

Managing cost efficiency of bank branches : an empirical study for the “Commercial Bank of Greece”, A quasi-concave DEA model with an application for bank branch performance evaluation, Profitability of a sample of Portuguese bank branches and its decomposition into technical and allocative components, Comparative efficiency analysis of Portuguese bank branches, Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application, Efficiency of financial institutions: International survey and directions for future research, A multidimensional approach to measuring bank branch efficiency, Regulation adaptive strategy and bank efficiency: a network slacks-based measure with shared resources, Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector

Cites Work

• Assessing the comparative spatial disadvantage (CSD) of regions in the European Union using non-radial data envelopment analysis methods
• Weights restrictions and value judgements in data envelopment analysis: Evolution, development and future directions
• A Comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units
• Unnamed Item