Workload forecasting for a call center: methodology and a case study (Q965108): Difference between revisions
From MaRDI portal
Changed an Item |
Set profile property. |
||
Property / MaRDI profile type | |||
Property / MaRDI profile type: MaRDI publication profile / rank | |||
Normal rank |
Revision as of 02:44, 5 March 2024
scientific article
Language | Label | Description | Also known as |
---|---|---|---|
English | Workload forecasting for a call center: methodology and a case study |
scientific article |
Statements
Workload forecasting for a call center: methodology and a case study (English)
0 references
21 April 2010
0 references
call centers
0 references
QED regime
0 references
square-root staffing
0 references
forecasting arrival count
0 references
exogenous variables
0 references