To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers (Q3121173): Difference between revisions

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Revision as of 23:05, 19 March 2024

scientific article
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To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers
scientific article

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    To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers (English)
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    20 March 2019
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    alternating direction method of multipliers
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    call center workforce management
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    human patience
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    low-rank structure
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    penalized likelihood
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    smooth hazard surface
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