Dynamic staffing in a telephone call center aiming to immediately answer all calls (Q1306449): Difference between revisions

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+Numerical Inversion of Laplace Transforms of Probability Distributions
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+The Physics of the Mt/G/∞ Queue
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+Server Staffing to Meet Time-Varying Demand
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+Resource sharing for book-ahead and instantaneous-request calls using a CLT approximation
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+Improving Service by Informing Customers About Anticipated Delays
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+Predicting Queueing Delays
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