Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers (Q474796): Difference between revisions
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Summary: A multiserver queueing system with infinite and finite buffers, two types of customers, and two types of servers as a model of a call center with a call-back for lost customers is investigated. Type 1 customers arrive to the system according to a Markovian arrival process. All rejected type 1 customers become type 2 customers. Type \(r\), \(r=1,2\), servers serve type \(r\) customers if there are any in the system and serve type \(r'\), \(r'=1,2\), \(r'\neq rejected\) customers if there are no type \(r\) customers in the system. The service times of different types of customers have an exponential distribution with different parameters. The steady-state distribution of the system is analyzed. Some key performance measures are calculated. The Laplace-Stieltjes transform of the sojourn time distribution of type 2 customers is derived. The problem of optimal choice of the number of each type servers is solved numerically. | |||
| Property / review text: Summary: A multiserver queueing system with infinite and finite buffers, two types of customers, and two types of servers as a model of a call center with a call-back for lost customers is investigated. Type 1 customers arrive to the system according to a Markovian arrival process. All rejected type 1 customers become type 2 customers. Type \(r\), \(r=1,2\), servers serve type \(r\) customers if there are any in the system and serve type \(r'\), \(r'=1,2\), \(r'\neq rejected\) customers if there are no type \(r\) customers in the system. The service times of different types of customers have an exponential distribution with different parameters. The steady-state distribution of the system is analyzed. Some key performance measures are calculated. The Laplace-Stieltjes transform of the sojourn time distribution of type 2 customers is derived. The problem of optimal choice of the number of each type servers is solved numerically. / rank | |||
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| Property / Mathematics Subject Classification ID | |||
| Property / Mathematics Subject Classification ID: 90B22 / rank | |||
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| Property / zbMATH DE Number | |||
| Property / zbMATH DE Number: 6373389 / rank | |||
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Revision as of 17:35, 30 June 2023
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| English | Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers |
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Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers (English)
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24 November 2014
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Summary: A multiserver queueing system with infinite and finite buffers, two types of customers, and two types of servers as a model of a call center with a call-back for lost customers is investigated. Type 1 customers arrive to the system according to a Markovian arrival process. All rejected type 1 customers become type 2 customers. Type \(r\), \(r=1,2\), servers serve type \(r\) customers if there are any in the system and serve type \(r'\), \(r'=1,2\), \(r'\neq rejected\) customers if there are no type \(r\) customers in the system. The service times of different types of customers have an exponential distribution with different parameters. The steady-state distribution of the system is analyzed. Some key performance measures are calculated. The Laplace-Stieltjes transform of the sojourn time distribution of type 2 customers is derived. The problem of optimal choice of the number of each type servers is solved numerically.
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