An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers (Q1027612)

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An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers
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    An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers (English)
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    30 June 2009
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    queue control
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    cross-trained workers
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    front room and back room operations
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    queueing
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