Call-Center Labor Cross-Training: It’s a Small World After All (Q3116123)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Call-Center Labor Cross-Training: It’s a Small World After All |
scientific article |
Statements
Call-Center Labor Cross-Training: It’s a Small World After All (English)
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21 February 2012
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cross-training
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small world networks
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average path length
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call-center labor management
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queueing
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