APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR SKILL-BASED ROUTING IN CALL CENTERS (Q4902493)

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scientific article; zbMATH DE number 6125611
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APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR SKILL-BASED ROUTING IN CALL CENTERS
scientific article; zbMATH DE number 6125611

    Statements

    title
    APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR SKILL-BASED ROUTING IN CALL CENTERS (English)
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    author
    Dennis Roubos
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    Sandjai Bhulai
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    publication date
    15 January 2013
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    Identifiers

    zbMATH DE Number
    6125611
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