The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?” (Q6155020)
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scientific article; zbMATH DE number 7816846
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?” |
scientific article; zbMATH DE number 7816846 |
Statements
The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?” (English)
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13 March 2024
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decision-making
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behavior in queueing systems
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service operations
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incentive design
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gatekeepers
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