The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?”

DOI10.1287/OPRE.2021.2211MaRDI QIDQ6155020zbMATH OpenOpenAlexFDO

Authors Evgeny Kagan, Maqbool Dada

Publication date 13 March 2024

Published in Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1287/opre.2021.2211

zbMATH Keywords

behavior in queueing systemsdecision-makinggatekeepersincentive designservice operations

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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