Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics (Q2917638)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics |
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Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics (English)
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1 October 2012
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call centers
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impatient customers
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square-root staffing
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quality-and-efficiency-driven regime
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Erlang A queueing model
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