Towards a Customer-Oriented Queuing in Service Incident Management (Q2806935)

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Towards a Customer-Oriented Queuing in Service Incident Management
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    title
    Towards a Customer-Oriented Queuing in Service Incident Management (English)
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    author
    Peter Hottum
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    publication date
    19 May 2016
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    zbMATH DE Number
    6582529
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    zbMATH Keywords
    incident management
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    services
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